TikTok Shop is growing fast and more sellers started to join the platform each day. But with this growth, we can also see an increasing number of scammers using new tactics to target these sellers. From spam messages posing as TikTok employees to shady offers promising easy money. That’s why it’s important for you to know how to spot these scams and what to do if you ever come across one.
 

Common Scams Targeting TikTok Shop Sellers

To help protect your business and keep you from falling victim to fraud, below we’ve listed some of the common tactics scammers use nowadays:

1. Fake TikTok Shop Employees

The first well-known trick is they’ll pretend to be TikTok employees and reach out via Whatsapp and Telegram using unknown or overseas numbers. They may warn you about shop violations by using threatening language such as “urgent,” “high risk,” or “click now” so that you’ll panic. To help you resolve the issue, they’ll ask for your login credentials and payment details which can lead to you losing access to your account and store profit. Some may also send malicious links and urge you to click them so that they can steal your data or send malware.

TikTok will never request your information via informal chat apps, so always verify these messages and links by logging in directly to your Seller Center. Carefully check the links or domain emails (@tiktok.com) as these scammers will usually use misspelt links such as (“tikt0k.com,” “tikktok.com”).
 

2. Fake Logistics Provider

There are also a lot of cases where these fraudsters pose as TikTok-approved logistics companies like J&T Express, JNE, or NinjaVan, claiming there are issues with order shipments. As usual, they’ll reach out to you via WhatsApp or Telegram to request for your account login credentials so that they can fix the problem. In some cases, they may send malicious files and ask you to download it which could compromise your accounts.

To protect your account, don’t respond immediately when you receive these types of messages. Contact the service providers that you use or TikTok Shop’s official support to verify if it’s genuine.
 

3. Fake Monetary Offers

Another tactic is to add you into fake group chats where the group admin will pretend to be TikTok’s official representative such as from a recruitment or social media team member. They may offer you easy tasks from liking videos to following accounts if you want the incentive. To make the offer seem real, some members of the groups (who are also part of their team) will claim they’ve received payments and share fake screenshots of transactions to convince others to participate.

To avoid falling victim, update your Whatsapp and Telegram privacy settings to allow only known contacts to add you to groups. And always be skeptical with a deal that sounds too good to be true as it’s likely a scam.
 

4. Fake Refund Requests

There’s also a rise of scam where they’ll pretend to be a buyer and then claim that they never received the orders, although the tracking information shows it was successfully delivered. If you push back against their claims, they might become hostile or threaten to leave one-star reviews to damage your store’s reputation. With TikTok Shop buyer-friendly refund policies, you may also have limited options to dispute these claims. So, these people usually ended up getting your products while being able to keep their money.

This scam puts honest small sellers at risk of significant financial losses and reputational harm. To protect yourself, always keep detailed order records, use reliable tracking methods, and report suspicious refund claims to TikTok Shop’s Seller Support.

3 Ways to Contact TikTok Shop Customer Service

If you have experienced a scam similar to the ones mentioned earlier, immediately report it to TikTok Shop’s Customer Service through some of the methods below:
 

Option 1: TikTok Seller Service

1. Log in to your TikTok Seller Center > Help > Academy > Contact Us > Contact seller support team
    

2. In the form, select where you’re from (Indonesia, Malaysia, Philippine, Thailand, Vietnam).

3. Select a topic. If there’s no specific topic regarding scam or phishing, just choose Other.

4. Describe the scam in details such as who contacted you, what was promised, and any actions you took.

5. Enter your email address and company name.

6. Click submit and wait for a response from the TikTok Shop team.

Option 2: TikTok Help Center

1. Log in to your TikTok Seller Center > Help > Help Center > Ticket Log
   
   

2. Here in the ticket log, you can monitor the progress of any raised tickets, along with their status and details.

3. Previously you can create a new ticket when you click Contact Us. However, TikTok Shop has removed the ticket submission feature from the Seller Center as it may take longer to process.

4. So, if you click Contact Us, you will be redirected to live online support instead for faster assistance.
    

Option 3: TikTok Chat with us

1. Log in to your TikTok Seller Center > Help > Chat with us
    

2. In the chatbot, ask any question about your issue such as “how I can report a scam” and the AI will respond with a way to "Chat with live agent".

3. Once you’ve connected with the live agent, clearly explain the scam and provide evidence such as screenshots and order details (if applicable).

4. Follow the live agent instructions for the next step and request a case reference number for follow-up.
    

Let’s Protect Your TikTok Shop with BigSeller Today!

In short, the best way to keep TikTok Shop as a safe platform for sellers is to stay alert and report any suspicious activity. If you’ve come across any of these situations, share your experience in seller communities or social media like Reddit, TikTok, or Facebook to help others avoid falling for similar tricks. Remember, protecting your business isn’t just about spotting scams, but also about taking the right precautions to prevent it from happening in the first place.

With BigSeller, you can easily stay ahead of fraudulent customers. Use the Buyer Blacklist feature to block buyers who always make false claims, request refunds for no reason, or leave fake reviews. The Logistics Tracking tool helps you monitor your orders, so you always know where your packages are. Plus, you can save proof of shipments with the Capture Proof function to handle return disputes and appeals smoothly.

Don’t let scammers ruin your business! Sign up for BigSeller today to manage your store with ease. Also, subscribe to BigSeller’s WhatsApp channel for the latest updates and more scam prevention tips!